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📘 Visual guide · 5 minute read

How DigiZain Rewards works

A loyalty program for your shop: customers earn points on every bill, get offers on their phone, and keep coming back. No app store, no SMS cost.

Start free → Jump to daily billing ⏱️ 1-minute version
✨ In 3 lines
  1. 1A customer buys from you.
  2. 2You type their mobile number and the bill amount.
  3. 3They get money back to use on their next visit — so they come back.

The loyalty loop

Four simple steps that repeat on every visit.

🛍️
STEP 1

Customer buys

At your counter, website, WhatsApp or Instagram.

🧾
STEP 2

You enter the bill

Mobile number + amount. Takes 10 seconds.

⭐
STEP 3

Points are added

Customer sees them in the Rewards app instantly.

🔁
STEP 4

They come back

Offers, reminders & birthday gifts bring them back to spend the points.

Example

How Fatema earns and uses points

⭐ Spend ₹100 → get ₹3 back (3 points) 🎁 Use it on the next bill, up to 20% of the bill
VISIT 1 · TODAY
🧾
She buys for
₹10,000
→
⭐
She earns
+300 points
₹10,000 × 3%
→
👛
In her wallet
300 = ₹300
to use on her next bill
VISIT 2 · NEXT MONTH
🧾
She buys for
₹2,000
20% limit = up to ₹400 by points ✓
→
🎁
Uses all 300 points
−₹300
She pays only ₹1,700
→
⭐
And earns again
+51 points
on the ₹1,700 she paid
🙋‍♀️ Fatema wins
Saved ₹300, and already has 51 points for next time.
🏪 Your shop wins
She came back and bought ₹2,000 more. You gave just 3% back.

💡 These are the recommended starting settings (1% for grocery, pharmacy, electronics and jewellery). New members also get 25 welcome points on a first bill of ₹200+. You can change every number in Reward Rules.

Getting started: 4 easy steps

After you sign up, the app walks you through these one by one. About 5 minutes, no technical knowledge needed.

1📝

Sign up free

Shop name, country and your mobile number. That’s your login.

📍 rewards.digizain.com → Start free
2🏪

Logo & WhatsApp

Add your logo (a signboard photo works) and your shop’s WhatsApp number.

📍 Setup step 1
3🎁

Choose your rewards

Answer 5 simple questions — how much to give back, welcome gift, refer-a-friend, birthday, stamp card. Safe settings are already picked.

📍 Setup step 2 · later: Menu → Reward Rules
4🔳

QR at the counter

Print the QR poster (or send it to WhatsApp and print nearby). Customers scan to join.

📍 Setup step 3 · later: Menu → QR Poster
⚡ Most used

Daily billing — 10 seconds per customer

Tap the big ＋ Bill button on your phone or computer.

STEP 1

Enter mobile number — or scan their QR

  • 📱 Type the customer’s mobile number. Existing customers show up with their points instantly.
  • 📷 Or tap “Scan member card” and scan the QR on the customer’s phone.
  • ✨ New customer? Just add their name — they are enrolled automatically.
New Bill📷 Scan
Customer mobile number
+91 98765 43210
F
Fatema Ali
🥇 Gold · 6 visits
1,250
points
Stamps
Bill amount
₹12,000
STEP 2

Savings or coupon? Only if the customer asks

  • 💰 If the customer has savings, the screen shows it. Tick “Redeem points” — the limit is applied automatically.
  • 🔒 The customer types their 4-digit PIN to approve — nobody can misuse their points.
  • 🎁 Their own vouchers (like a stamp-card gift) appear by themselves — tap to use.
  • 🎟️ Customer shows a code like EID20? Tap “Customer has a discount code?” and type it.
  • ➕ Sold on WhatsApp or Instagram? Open “More details” and pick it. Otherwise just Save.
🎁 Redeem points?☑
Discount: ₹1,000
🔒 Customer PIN
••••
🎟️ Customer has a discount code? Tap here
Customer pays
₹10,500
Will earn
+393
✅ Save bill
STEP 3

Done! Activate the customer’s app

  • 🎉 You see the points earned and the new balance.
  • 🔳 First-time customer? Show the QR — they scan it and set a 4-digit PIN. Or tap “Send on WhatsApp” to send the PIN link.
  • ↩️ Wrong bill or goods returned? The owner opens the bill and taps “Cancel this bill” — points are corrected automatically.
  • 🧾 Send the digital e-bill on WhatsApp — savings, points and invite button included. No paper.
  • 🎰 If scratch cards are on, the customer also wins a scratch card to open in the app.
  • ⭐ One tap to ask for a Google review on WhatsApp.
✓
+393 points
New balance: 643
📲 Activate rewards app
💬 Send on WhatsApp
⭐ Ask for Google review

How customers join

Three easy ways. You never need to type a form for them.

🧾

At the counter

  1. 1You make their first bill with their mobile number.
  2. 2They join automatically and get the welcome gift.
  3. 3Send the PIN link on WhatsApp from the bill screen.
🔳

Scan the QR or open your link

  1. 1Customer scans the QR poster or taps your link on Instagram / WhatsApp.
  2. 2They type their name and number — that’s it.
  3. 3You get an alert, and they appear in “PIN link requests” — tap to send their PIN link.
📲

Already using the app

  1. 1Customers who already have the rewards app (from another shop) see “Add this shop to my app”.
  2. 2One tap — your shop appears in their app.
  3. 3Nothing for you to do.

🔐 From joining to the customer’s app — in pictures

Same 4 steps for every customer, however they joined.

👉 Swipe to see all 4 steps

☕
Burhani Café
Join our rewards — it’s free
Your name
Fatema Ali
Mobile number
+91 98765 43210
Join free
🎉
You’re in!
+25 welcome points
1Shop
Customer joins

At the counter, by QR or from your link. Points start right away — PIN not needed yet.

FFatema Ali
Hi Fatema! 🎁 You have 25 points at Burhani Café. Set your PIN to see your rewards: rewards.digizain.com/c/setup/…
10:42 ✓✓
Sent from your own WhatsApp — free
2Shop
You send the PIN link

One tap on “Send on WhatsApp” — from the bill screen or “PIN link requests”.

🔐
Set your PIN
Create a 4-digit PIN to open your rewards wallet.
•••
1234567890⌫
Open my wallet
3Customer
Customer sets a PIN

They open the link and choose any 4 numbers. Takes 10 seconds.

Burhani Café
25 points
= ₹25 off your next bill
🎁 Offers for you
☕ Free cookie with any coffee
🔖 Stamp card
📲 Add to Home Screen — opens like an app
4Customer
Their rewards app is ready

Points, offers and vouchers on their phone. Next time they log in with mobile number + PIN.

🤔 Forgot PIN? Customer taps “Forgot PIN / first time?” on the login page → you get a request → tap “Send new PIN link”. Same as step 2.
⏰ Link expired? A PIN link works for 48 hours. Just send a new one from the customer’s page.

💡 The PIN lets the customer see their savings on their phone. Points are earned with just the mobile number, even before the PIN.

Online & menu orders

💬 Orders on WhatsApp or Instagram (any shop)

  1. 1Customer orders on your WhatsApp or Instagram as usual.
  2. 2When the order is paid, open ＋ Bill, type their number and amount.
  3. 3Open “More details” → Sold via WhatsApp / Instagram → Save.
  4. 4They get points and the digital bill on WhatsApp.

📖 QR menu orders (restaurants, cafés, sweets)

  1. 1Menu → paste your items and set delivery charge, free-delivery amount and how customers pay.
  2. 2Customers order from your menu — the order comes to “Menu orders” and to your WhatsApp.
  3. 3Tap Accept → Out for delivery / Ready → collect payment.
  4. 4Tap “Paid & complete” — the bill is saved and the customer gets points.

💡 Customers pay on delivery or at the counter (cash, UPI, card). They get a tracking link to follow their order.

What your customer sees

A beautiful app with your logo and colours — no download from the app store needed.

Good evening 👋
Fatema
Total rewards value
₹643
Noor Fashion 🥇 Gold
643
= ₹643
⏳ 200 points expire soon
Wallet
Points & value in your brand colours
Member
Fatema Ali
K7Q2M 9XA4P
Member QR
Show at the counter for fast billing
🥇 Gold1.25×
₹20,000 more to Platinum
🔖 Stamp card
★★★🎁
Coupon
Eid special
₹500 off
EID500
Rewards
Tier, stamp card and vouchers
🔑 Login with mobile number + 4-digit PIN
📲 “Install” adds it to the home screen like an app
🔔 “Allow” notifications to receive your offers

Tools that bring customers back

Turn on what you like. Most of it works by itself.

⚙️

Automatic — set once

  • 🎂Birthday gift — bonus points on their birthday
  • 💌We miss you — bonus when they have not visited for a while
  • 😊Second-visit reminder — 10–14 days after a first visit
  • 🎁“Only 1 more visit!” — when a stamp card is one stamp short
  • ⏳Expiry reminder — 15 days before points expire
👆

One tap, when you want

  • ✨Smart groups — send offers to Champions, At risk or Lost customers
  • 🗓️Festival offers — Eid, Diwali and more — ready text, scheduled ahead
  • 🎟️Coupon codes — like EID20 for Instagram and WhatsApp
  • 🖼️Poster Maker — a WhatsApp Status poster in 30 seconds
  • ⭐Google review — ask after every bill
🎉

Fun for customers

  • 🔖Stamp card — every 5th visit, a free gift
  • 🎰Scratch card — a surprise after the bill
  • 🏅Challenges — “visit 3 times this month”
  • 🤝Refer a friend — both win after the friend’s first bill
  • 🏆VIP tiers — big spenders earn more

📍 Find them in the menu: Reward Rules, Send Offer, Festival Calendar, Coupons, Poster Maker and Challenges.

Plans & payment

🎁 Free trial
₹0
30 days or 100 customers
  • ✅ Every Pro feature included
  • ✅ No card, no setup fee
  • ✅ Set up in 10 minutes — or we do it for you
Start free →
🌱 Starter
Everything to reward customers on every bill
₹833 / month
₹9,990 a year · 2 months free
₹999 / month
billed monthly
≈ ₹28 a day≈ ₹34 a day
  • ✅ Points / cashback on every bill
  • ✅ Digital bill & customer rewards app
  • ✅ Welcome, referral & birthday rewards
  • ✅ Stamp card & coupons
  • ✅ Banners & Ad Maker
  • ✅ Returns, history & ROI report
  • 👥 Up to 1,000 customers
Try free for 30 days →
⭐ Most popular
🚀 Pro
Bring customers back on autopilot
₹1,666 / month
₹19,990 a year · 2 months free
₹1,999 / month
billed monthly
≈ ₹55 a day≈ ₹67 a day
  • ✅ Everything in Starter, plus:
  • 📣 Send Offer & campaign reports
  • ⚡ 2× points boost
  • 🤖 Auto win-back & second-visit
  • 🏅 Challenges
  • 🎰 Scratch cards
  • 🥇 VIP tiers
  • 🍽️ Online menu & orders
  • ⬆️ Import customers
  • 👥 Unlimited customers
Try free for 30 days →

Offers to your customers are free — no SMS or WhatsApp charges. Pay by UPI or bank transfer, no extra fees.

⏳

After the trial

You get 3 extra days to choose. If you do not, new bills and offers pause — nothing is deleted and customers keep their points.

📲

Pay easily

Pay by UPI or bank transfer from Plan & Billing, then enter the transaction number. No extra charges.

🏷️

White Label

Your own brand and domain, billed yearly. Send a request — we discuss it with you.

📍 Menu → Plan & Billing

Common questions

No. It opens in the phone browser and can be “installed” to the home screen in one tap. Works on Android and iPhone.
No. Offers go as free app notifications. WhatsApp messages (PIN link, thank-you, review) are sent from your own WhatsApp with one tap.
Yes. Record the bill with the customer’s number and pick WhatsApp or Instagram under “More details”. Food shops can also take orders from the QR menu — completing the order gives points.
They need a PIN. You get an alert and they appear in “PIN link requests” — tap to send the PIN link on WhatsApp.
They tap “Forgot PIN” — the request appears in “PIN link requests” and you send a new link on WhatsApp with one tap.
Yes. Add staff logins (Menu → Staff). Staff can record bills and add customers, but cannot change settings or points.
Yes. Upload a CSV from Tally, Excel or any billing software (Customers → Import), with their opening points if you want.
The owner opens the bill and taps “Cancel this bill”. Points it gave are taken back and redeemed points returned — the customer is told why.
India (₹), Kuwait (KD), the UAE (AED) and other countries in US Dollar. Customers from any country can join with their own phone number.

Ready to start?

30 days free with every feature. No card needed.

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