Refund & cancellation policy

This policy covers payments that businesses make to DigiZain for DigiZain Rewards plans. Customers of shops never pay us — joining a shop’s rewards program is free.

Try before you pay

Every new business gets a 30-day free trial with all features, without any payment. Please use it to check that the service is right for you.

No automatic renewal

Plans are paid in advance for 1 month or 12 months and do not renew automatically. Nothing is charged unless you pay again yourself. To cancel, simply do not renew — your plan stays active until its end date.

Refunds

• Charged twice or by mistake: full refund of the extra amount.
• Payment failed but money was deducted: it is normally returned by your bank automatically within 5–7 working days. If not, contact us with the payment reference and we will sort it out.
• Your first paid plan: if you are not happy, ask within 7 days of that first payment for a full refund.
• Apart from the cases above, a plan period that has already started is not refundable, and unused days are not paid back.

How refunds are paid

Approved refunds are sent back to the same card, UPI or bank account that paid, within 5–7 working days. Payments made by bank transfer are refunded to the account they came from.

How to ask

Send your shop name, payment date and payment reference to support@digizain.com or WhatsApp +91 97848 69461. We reply within 1 working day.