Terms of service

These terms apply when you use DigiZain Rewards at rewards.digizain.com — as a shop (“business”) or as a shop’s customer. The service is run by DigiZain (“we”, “us”). By creating an account or using the service you agree to these terms.

1. What the service does

DigiZain Rewards lets a shop run its own loyalty program: customers earn points (cashback) on bills, redeem them at that shop, get offers on their phone and refer friends. Each shop decides its own points rules, offers and rewards.

2. Accounts

• You must give a correct name and mobile number, and keep your password or PIN private.
• A business account is for one business. You are responsible for what your staff do in it.
• We may suspend an account that is used for fraud, spam or anything illegal.

3. Points and rewards

• Points are given by the shop, not by us. They have no cash value, cannot be sold or transferred, and can only be used at the shop that gave them, under that shop’s rules.
• Points can expire as set by the shop. If a shop stops using the service, its points may no longer be usable.
• Any question about a bill, points or a reward should first go to the shop. We will help where we can.

4. Plans and payment (for businesses)

• Every new business gets a free trial. After that, paid plans are charged in advance for 1 month or 12 months, at the price shown on our pricing and plan pages. Prices in India include GST.
• Plans do not renew automatically. You pay again only if you want to continue.
• Online payments are processed by Razorpay. We never see or store your card, UPI PIN or bank login.
• If a plan is not renewed, the account keeps working for a few days, then paid features stop until the next payment. Your data is kept.
• Refunds follow our Refund & cancellation policy.

5. Messages to customers

Shops may only send offers to customers who joined their program. Shops must not send spam, misleading offers or anything illegal through the service.

6. Your data

A shop’s customer list belongs to that shop. How we collect and protect personal data is explained in our Privacy policy.

7. Availability and liability

We work to keep the service running and your data safe, but we cannot promise it will never have errors or downtime. To the extent the law allows, our total liability for any claim is limited to the amount you paid us in the 3 months before the claim. We are not responsible for a shop’s own offers, prices or goods.

8. Changes and ending

We may update these terms; the date above shows the latest version, and important changes will be shown in your account. You can stop using the service at any time. To delete your account, contact us.

9. Law

These terms are governed by the laws of India.